Privacy Policy
Effective Date: July 4, 2025
Last Updated: July 4, 2025
This Privacy Policy explains how The White Camel Acacia (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information when you visit our website https://www.thewhitecamelacacia.com or use our services.
By using our website or services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
a) Information You Provide Directly
- Name, email address, phone number
- Booking details and preferences
- Dietary or special accommodation needs
- Messages through our contact forms or WhatsApp links
b) Payment Information
Payments are processed securely via trusted third-party platforms. We do not store or have access to your full credit card details.
c) Automatically Collected Information
We automatically collect technical and usage data:
- IP address, browser type, and operating system
- Pages visited, time spent on the site, and actions taken
- Device type and referral source
This data is collected through cookies and analytics tools to enhance the user experience.
2. How We Use Your Information
We use your personal data to:
- Process and confirm reservations
- Communicate with you about your stay
- Respond to inquiries and provide customer support
- Improve our website and service quality
- Comply with legal requirements
- Deliver personalized marketing, if consented
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Monitor website performance
- Improve user experience
- Deliver targeted advertisements
You can manage cookie preferences in your browser settings. Continued use of the website implies consent to cookie use.
4. Analytics and Advertising
a) Google Analytics
We use Google Analytics to understand how visitors interact with our website. It collects anonymized data such as page views, time on site, device type, and location (city/region level). This helps us improve content and performance.
Learn more: Google’s privacy policy
b) Meta Pixel (Facebook)
We use Meta (Facebook) Pixel to track visitor behavior on our website and to deliver targeted ads through Facebook and Instagram. This includes tracking when a visitor views specific pages or submits a form.
You may control ad preferences via your Facebook account settings.
5. Third-Party Sharing
We do not sell or rent your personal information. We may share data only with trusted third parties essential for service delivery, such as:
- Secure payment gateways
- Booking system providers
- Marketing and analytics platforms (Google, Meta)
All partners follow strict data protection and confidentiality standards.
6. Data Retention
We retain your data for as long as necessary to:
- Complete your reservation and related services
- Comply with legal or tax obligations
- Improve our marketing and analytics (in anonymized form)
You can request deletion of your data at any time.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that data has been collected from a child, it will be deleted promptly.
8. Your Rights (GDPR)
If you are located in the EU or EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent
- File a complaint with your local data protection authority
To exercise your rights, email: contact@thewhitecamelacacia.com
9. Security Measures
We implement industry-standard security protocols including:
- HTTPS encryption
- Firewalls and secure hosting
- Access control for admin functions
Despite our efforts, no system is 100% secure, and users provide data at their own risk.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date above. We encourage you to review this page regularly.
11. Contact Us
For privacy-related inquiries or to exercise your rights:
The White Camel Acacia
Email: contact@thewhitecamelacacia.com
Phone: +212 666 367 110
Meeting Point: In front of Morocco National 4×4 Auto Museum, Merzouga
Contact Page